Frequently Asked Questions

>Frequently Asked Questions

FAQ

We have listed below a few of the most frequently asked questions. To help you navigate your way around them, please click on the menu links on the right, in order to take you to the relevant group. If you are unable to find the answer to your question, please do not hesitate to contact one of our Guest Services Team, who will be more than happy to assist you.

Conference

Booking for Malta 2022 opened on the 7th January 2022.

Booking closes on the Monday before the conference starts, or when the event is fully booked. Our conference is normally oversubscribed, as a result we normally sell out a few weeks in advance. With this in mind, we would strongly recommend that you book early.

To reserve your place at this year’s conference, visit our website and complete our online booking form.

Once you have completed your booking for the conference, you will be asked to book your hotel room.  The hotel accommodation is an additional cost to your conference ticket.  Delegates benefit from a discounted rate not available elsewhere which includes breakfast, complimentary Wi-Fi, and all taxes.

The early bird offer expires on the 30th April each year, or once the first 50 delegate places have been sold, whichever is the soonest.

Itinerary, Speakers & Workshops

Full details of our itinerary can be found on our website

Full details of our speakers can be found on our website

Full details of our speakers can be found on our website

Full details of our speakers and workshops can be found on our website, please visit this year’s conference page.

Workshops are breakout sessions from the main conference. Each session lasts 1 hour, and is generally limited to 60 delegates. They can take the form of a presentation, or panel discussion, but whatever format the speaker chooses they are always interactive, and delegates get the opportunity to get involved, or ask questions.

Each year, ifasic presents approximately eight to ten main conference speakers, whose talks will last approximately forty five minutes each, along with six-eight workshop hosts.

Fees & Costs

The amount you pay will depend on when you book your ticket, please visit our booking fees page to find out more about this year ticket fees. Our conference ticket includes your entry to the conference, admission to the welcome drinks and delegate dinner, along with lunch, tea’s and coffee’s on both the Thursday and Friday.

Please Note: Your conference ticket does not include hotel accommodation. Once you have completed your booking for the conference, you will be asked to book your hotel room. Visit our conference page for full details on this year event.

Just your accommodation and incidentals. Visit our conference page for full details on this year’s event.

A copy of your invoice is attached to the email you received as a booking confirmation. If you are unable to locate this, please email us, and we will arrange for a replacement to be issued following the conference.

All room nights have to be paid when booking.  Alternatively, if you are unsure of any additional nights, you can always add these on at a later date as long as there is availability.

General

No, all ifasic events are open to anyone who either participates, or who is looking to participate, in the international insurance markets.

All ifasic conferences kick off with Welcome drinks on the evening before the first full conference day, where our delegates will get the opportunity to meet and socialise with their fellow delegates, our speakers and the conference committee members, over a drink or two.

On the first full conference day, our talks begin at 9:00am. The talks comprise a mixture of lectures and workshops throughout the day, where speakers from within the fine art & specie market (both industry and insurance markets) give us their insight into their respective fields. In the workshops, delegates are invited to listen to and join in with the discussions on specific topics. The conference day closes at around 5:00pm.

That evening from around 7:30pm, delegates attend dinner and drinks together to discuss the events of the day and to develop their contacts.

On the second full conference day, our talks begin again at around 9:00am. Again, the talks comprise a mixture of lectures and workshops throughout the day. Shortly before the conference closes, our delegates reconvene back in the main conference hall for a closing speech by our Conference Host.

Our conference finally draws to a close at around 4:00pm on final day.

We hope the need never arises, however if you do need to make a complaint, please either call us on: + 32 3 470 23 00 or +44 (0) 203 865 2926 Alternatively you can write to us at: IFASIC VZW Grote Steenweg 633 2600 Antwerp Belgium. Or Email Us.

Yes, these will be available to download from our website after the event.

Yes, when you check-in at the ifasic welcome desk, a member of the Guest Service Team will hand you over your ID Card and welcome pack.

Delegates will get the opportunity to relax and mix with their fellow delegate’s over some truly fabulous international and local dishes.

The dress code for this year’s welcome drinks and delegate dinner is Smart Casual: Shirt and trousers for the gentlemen. Summer dresses for the ladies.

Smart Casual. We recommend shirts/polo shirts and trousers. Jackets and ties are not required. However we would ask delegates to refrain from wearing T shirts, trainers or shorts.

Yes, we have planned the event so delegates do get time to catch up on work, go to the gym, or relax and enjoy themselves. All coffee breaks are at least 30 minutes, and lunch breaks are 1 hour and 15 minutes. There is also a break of 1 hour and 30 minutes between the end of the conference and the start of the delegate dinner on the Thursday evening. Why not take advantage of our discounted room rate, and extend your stay into the weekend?

Check out time is by 12:00. A late checkout may be available; however this will need to be arranged with the hotel on the day of departure.

Yes, you even benefit from our great rate too! All you need to do is enter your check-in and check-out date on your hotel booking, and this will be arranged for you.

Yes. All ifasic events are CPD accredited. Our aim is for our delegates to be confident in the knowledge that our presentations are of the highest standards, and have all been independently assessed.

We hope you do not experience any difficulties during the conference, but if you do, please contact any member of the Guest Services Team, who will be more than happy to assist you. You will be able to easily identify members of our Guest Services Team by their uniform. The Guest Services centre can be found near the main conference room in the conference area.

Whilst many have attempted it, none have quite managed to replicate the unique way in which ifasic is funded and administered. As a result of our tax efficiencies and cost savings, the price our delegates pay is actually less than the cost price, that represents true value for money.

As a result, ifasic events are attended by a true cross section of the global market. Attendees include underwriters, brokers, claims adjusters, claims brokers, loss adjusters, lawyers, attorneys, MGA’s and a whole host of experts, including; forensic accountants, art appraisers, private investigators, law enforcement and diamond certification experts.

Our demographic includes representatives from in excess of one hundred and fifty organisations, from over twenty five countries around the globe. From the most junior members of the team, to group CEO’s and Chairmen. Every ifasic event represents a true cross section of the global market.

Make sure you have entered the correct billing address on the payment screen, it is important that this is the same as it appears on your bank, or credit card statement. If you are continuing to have difficulties, you may want to try contacting your credit/debit card provider, as some card issuers (including: American Express) restrict overseas online purchases.

No, unfortunately all payments must be made by a valid credit/debit card via our online booking system.

Yes, unfortunately we are unable to accept bookings, or payments, by any other method.

A delegates list is only available to those who have already registered to attend. To obtain an up to date list, click on the “Sign In” option above. Then click on the “Already registered” link and provide the Email Address you used when registering, finally add your Confirmation Number and click on the Log in button.

Once in your booking, click on the “Post Registration” link, then click on “Delegate List” from the drop down menu.

To Cancel or Amend your booking click on the “Sign In” option above. Then click on the “Already registered” link and provide the Email Address you used when registering, finally add your Confirmation Number and click on the Log in button.

Once in your booking, scroll down to bottom of your Confirmation and either click on “Modify Registration” or “Cancel Registration” button as required.

Covid 19

The latest governmental requirements for entry in to Malta can be found on the Visit Malta website. However it is important to also check both the exit and re-entry requirements for your own country of residence before booking your place at ifasic.

The latest governmental requirements can be found on the Visit Malta website.

As from 17th January 2021, wearing a mask outside is no longer mandatory for those with a booster dose when alone or with one other person. However the use of facemasks indoors is still required.

Guests & Partners

Yes, all ifasic events are family friendly. We very much encourage all of our delegates to take advantage of our fabulous venues and extend their stay.

Yes, all ifasic events are family friendly. We very much encourage all of our delegates to take advantage of our fabulous venues and extend their stay. It should be noted however, ifasic do not have any facilities for taking care of children.

Yes, for a small charge, your partner will be more than welcome to join you at our delegates dinner. To find out more simply visit our partner’s programme page.

Yes, for a small charge, your partner will be more than welcome to join you at our Welcome drinks. To find out more simply visit our partner’s programme page.

Don’t worry about your family getting bored, Victoria, ourConference and Events Director and her team, are on hand to ensure that there is plenty for them to do whilst you are in the conference. From relaxing by the pool, to enjoying the hotels first class spa facilities, shopping, bus tours taking in some of the wonderful sights. We doubt they will even notice that you’re not there!

Your partner/guests are welcome to attend the conference, subject to them having purchased the relevant Conference ticket. Regrettably, all attendees must be over 18 years of age.

Networking & Marketing

As with all ifasic events, our delegates will get plenty of opportunities to meet, network and socialise with their fellow delegates and the speakers.

Unfortunately in the past, some attendees have taken their marketing efforts a little too seriously. As a result, marketing is now strictly controlled at all ifasic events. Whilst nobody minds the odd business card, we would ask all attendees to leave their company brochures and/or marketing material in their room. Unfortunately any unapproved brochures, or marketing material left in the hotel or conference facility, will be removed by our Guest Services team.

Yes, our advertising packages start from as little as €1,500 for a full colour page advert. Advertising with ifasic is a cost effective way of marketing directly to some of the key decision makers in the insurance industry today. Adverts not only appear in our printed programme, but they are also sent in adobe pdf format to in excess of one thousand four hundred, underwriters, claims people and experts around the globe. We offer a range of advertising and sponsorship packages, for further information, or to discuss your specific needs, please email us.

Cancellation & Substitutions

Please note that once your accommodation has been booked, there is 100% cancellation fee, please see our terms and conditions for full details.

Yes, however, cancellations requests must be made in writing using our Contact Form, and can only be made by the delegate shown in the booking (i.e. requests by partners, colleagues, and/or employers etc. can’t be considered).

No, unfortunately all refunds must be processed via the credit/debit card used for the original transaction. At our discretion, and in certain circumstances (the credit/debit card used in the original transaction is no longer valid) payment can be made by bank transfer to the bank account of the delegate. Unfortunately payments to third parties (including colleagues, employers, family members etc) cannot be considered.

Yes, subject to a €50 handling fee, you may nominate a substitution or alternative person from within your organisation up to 48 hours prior to the start of the event.

That would depend on how close to the conference you cancel your booking.  Please see our terms and conditions for full details.

Still can’t find the answer to your question?

Please send us an email using the form on our contact us page.